Portal download: Login failed

Login Failed: How to Check and Correct Your Portal Credentials When connecting an online portal in GetMyInvoices, you may sometimes see a message indicating that the login data used for retrieving documents is not correct. This often happens when the username, password, or authentication method stored in the portal settings does not match the login details required by the provider. Because many service providers operate multiple portals or different customer login areas, it is important to verify that you are using the correct portal and the correct credentials. GetMyInvoices allows you to quickly test this and correct the data if needed. Below is a clear, step-by-step guide to help you check your login settings. Step 1: Open the portal settings In the left navigation menu, click on Companies & Portals. Find the portal where the error occurred. Click Edit to open the portal configuration. This will allow you to view all stored login and download settings. Step 2: Access the portal�s login page Inside the portal settings, click on the portal logo or on Open login page. You will be automatically redirected to the official login page of the provider. This step ensures that you are testing the login on the correct and up-to-date page. Step 3: Verify your login details Compare the username and password you normally use when logging in directly to the provider�s portal. Check that the same credentials are entered in the portal configuration inside GetMyInvoices. If you recently changed your password or username, make sure the updated data is saved here as well. If the provider uses two-factor authentication (2FA), make sure the correct method is active in the portal settings. If you find any differences, update the login data and save the settings. Once saved, GetMyInvoices will automatically attempt to reconnect and retrieve documents. What happens next After correcting the login information: The system will retry the connection. If the data is correct, the status will change and the next download will begin. If the login still fails, there may be an issue with access rights, portal changes, or required security steps. You can always request assistance by using Request Support in the portal menu.